HOW CAN ENJOY FREE SHIPPING POLICY?
Both shipping costs and shipping method should be subject to what is stated on Payment Page, and this may vary for different delivery destinations
HOW SOON WILL I RECEIVE MY PACKAGE AFTER MY ORDER PLACED?
There are two key factors that will decide when you will receive your package.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 1 to 3 working days to process.
2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you’re located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
| Shipping Method | Costs | Delivery Time | Area |
| EXPRESS SHIPPING | Free | 12-20 days | Europe (Norway Denmark Sweden Finland France Ireland Belgium Netherlands Luxembourg Switzerland Germany Austria The Czech Republic Slovakia Poland Spain Portugal Italy Croatia Slovenia Romania Greece Hungary Ukraine Latvia Lithuania Georgia Estoni) Europe England |
| 10-15 days | North America (USA Canada Mexico) | ||
| 12-20 days | South America (Columbia Chile Peru Brazil Argentina Venezuela Ecuador) | ||
| 7-12 days | Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Israel Saudi Arabia Cyprus Palestine) | ||
| 12-20 days | Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d’Ivoire Togo Sultan Guinea) | ||
| 10-15 days | Oceanica (Australia New Zealand) |
* In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
If you found that:
1) your package has not been delivered within the specified time;
2) the tracking information shows that the package has been delivered but you have not received it;
3) your package includes missing/incorrect items, please contact customer service within 45 days of the payment date so that the aforementioned issues can be addressed. For other orders, products, and logistics-related issues, make sure to contact customer service within 90 days of the order date.
* Please click the “Confirm Delivery” button within 6 months (from the date of shipment). After that, the button will turn gray and cannot be used to get additional points.